Privacy Policy

Introduction

MetaGrad Academia (“MetaGrad”, “we”, “us”) runs live workshops and online courses through metagrad.net. This Privacy Policy explains what personal information we collect when you visit our website, register for a workshop, create an account or enrol in a course, how we use it, who we share it with and the choices you have.

By using our website or giving us your information, you agree to the practices described here. If you do not agree, please do not use the site. Please read this policy together with our Terms and Conditions and Refund Policy.

Information we collect

Information you give us

• Contact and registration details: your name, email address, country code and mobile number.
• Profile details: your current role or designation and your years of experience, which help us understand who attends.
• Account details: username, email address and password when you create an account. Passwords are stored in encrypted form.
• Order details: the course or batch you choose, order number, amount and the payment reference you share with us. We do not store card numbers.
• Messages: anything you send us through the contact form, email or WhatsApp.
• Consent: your agreement to this policy and to receive workshop updates.

Information collected automatically

• Device and usage data: IP address, browser and device type, pages viewed and time spent.
• Source data: the ad, link or campaign that brought you to us, for example campaign tags in the link.
• Engagement data: whether you click the link to join our WhatsApp community.
• Learning activity: lessons completed, quiz attempts and progress, once you are enrolled in a course.

Cookies and similar technologies

We use cookies and similar tools to keep you signed in, protect forms from bots, remember preferences and understand how the site performs. Where we run advertising, we may also use measurement tools such as the Meta Pixel to see which ads lead to registrations. You can block or delete cookies in your browser settings, though parts of the site may then stop working.

How we collect information

• Directly from you, when you register for a workshop, create an account, enrol, place an order or contact us.
• Automatically, through cookies, server logs and similar technologies as you use the site.
• From advertising platforms, which tell us which campaign brought you to our registration page.

How we use your information

• Confirm your registration and send you the joining link, reminders and follow-ups.
• Create and manage your account, orders and course access.
• Provide support and answer your questions.
• Send updates about workshops, courses and offers, where you have agreed. You can unsubscribe at any time.
• Understand what works so we can improve our content, site and advertising.
• Keep the platform secure, prevent spam and fraud, and meet our legal obligations.

Who we share it with

We do not sell your personal information. We share it only with service providers who help us run MetaGrad, and only as needed for that purpose:

• Hosting and email delivery: Hostinger, which hosts our website and delivers our emails.
• Email campaigns and reminders: Brevo.
• Lead records: Google Sheets, where registration details are stored for our team.
• Bot protection: Cloudflare Turnstile.
• Live sessions: video-conferencing tools such as Zoom or Google Meet.
• Community and messaging: WhatsApp, if you choose to join our community.
• Advertising measurement: Meta, where we run ads.

These providers have their own privacy policies and may process data outside your country. We may also disclose information if the law requires it, to protect our rights or our users, or as part of a sale or restructuring of the business, in which case we will tell you.

Data retention and security

We keep your information for as long as your account is active or as needed to run the workshop or course you joined, to meet legal and accounting obligations and to resolve disputes. After that we delete or anonymise it.

We protect your data with encrypted connections, access controls, bot protection and private administrator access. No online system is completely secure, so we cannot guarantee absolute security, but we work to protect your information and act quickly if something goes wrong.

Your rights

Depending on where you live, you may have the right to:

• access the personal information we hold about you;
• correct information that is inaccurate or incomplete;
• ask us to delete your information;
• withdraw your consent or unsubscribe from our emails at any time;
• object to, or ask us to limit, certain uses of your information;
• raise a complaint or grievance about how we handle your data.

To use any of these rights, email support@metagrad.net from the address you registered with. We aim to respond within 30 days. Where it applies, we handle requests in line with India’s Digital Personal Data Protection Act, 2023.

Children’s privacy

Our programmes are intended for learners aged 16 and above. If you are under 16, please use MetaGrad only with the consent and involvement of a parent or guardian. If we learn that we have collected a minor’s information without proper consent, we will delete it.

Changes to this policy

We may update this policy from time to time. When we do, we will change the “Last updated” date at the top of this page and, for significant changes, tell you by email or on the site. Continuing to use MetaGrad after an update means you accept the revised policy.

Contact us

Questions, requests or complaints about your privacy? Write to us at support@metagrad.net and we will get back to you. Our address: MetaGrad, 2, 3rd A Cross Road, BEML Layout, Brookefield, Kundalahalli, Bengaluru, Karnataka – 560066, India.